Terms of Service
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1. Who we are
[Company legal name, registration number and registered address to be inserted.] These terms govern your use of the Blink website, apps and services.
2. The service
Blink connects customers with independent drivers who carry goods within our service area. [Lawyer to confirm platform vs. carrier role and liability position.]
3. Accounts
You sign in with a phone number and one-time code. You're responsible for activity on your account and for keeping your details accurate.
4. Prices and payment
Prices are shown before booking. Waiting fees, cancellation fees and high-demand pricing apply as described on our pricing page. [Payment terms, refunds and disputes to be drafted.]
5. Cancellations
Free until a driver is assigned and for a grace period after; then a fee based on the base fare as described on the pricing page.
6. Prohibited items
[List of prohibited and restricted goods to be drafted, e.g. illegal items, hazardous materials, live animals, cash beyond limits.]
7. Loss or damage
[Liability limits, goods protection and claims process to be drafted.]
8. Business accounts
[Credit terms, invoicing, COD remittance and API terms to be drafted.]
9. Drivers
[Separate driver terms covering independent-contractor status, earnings, documents and conduct to be drafted.]
10. Governing law
[Laws of Malaysia; jurisdiction and dispute resolution to be confirmed.]