How can we help?
Answers come straight from how Blink works. Can't find it? Contact us below.
Booking
Enter a pickup and drop-off (or drop a pin on the map), choose a vehicle, check the price and place the order. You'll log in with your phone number and a 6-digit code. No password.
Up to 20 stops in one order, including pickup. Turn on route optimisation and we'll reorder the drop-offs for the shortest drive; pickup always stays first.
Yes. Pick any time from 15 minutes to 14 days ahead. We'll match a driver before it's due.
Go by the heaviest and largest item. Each vehicle has a weight limit and cargo space shown on the pricing page. If in doubt, size up.
We keep re-offering your order to nearby drivers. You can add a priority fee to get picked faster. If nobody accepts within the search window, the order is cancelled automatically at no charge.
Prices & payment
A base fare covers the first few kilometres, then a per-km rate (lower on long trips), plus a fee for each extra stop. Optional extras are priced at booking. You see the full price before you book.
Online (FPX, card or e-wallet, where enabled) or cash to the driver. Business accounts can also ship on monthly credit.
An optional tip of up to RM100 to get matched faster. It goes 100% to your driver and shows as its own line.
Many orders are waiting for few drivers near your pickup. Prices there rise a little, capped at a maximum, and the multiplier is shown before you book.
Tracking & delivery
Open the order to see your driver live on the map with an ETA. You can also share a public tracking link that works without logging in.
Yes. Chat opens when a driver is assigned and stays open until delivery, then becomes read-only. You can also call or WhatsApp the driver.
At each drop the driver takes a photo and records who received it. Both are saved on your order.
Each vehicle includes free loading time at pickup. After that, a waiting fee applies per started 30 minutes, and it all goes to the driver.
Cancellations
Yes, until a driver is assigned and for 5 minutes after that.
More than 5 minutes after a driver is assigned: 50% of the base fare. Once the driver is at your pickup: 100% of the base fare. The fee is shown before you confirm.
Business
Open the business portal and sign in. Admins can add staff, create API keys and set up webhooks.
Enter the cash-on-delivery amount on the order. The driver collects it, and the total collected is netted off your monthly invoice.
Yes. Upload a CSV of up to 500 orders. Uploading the same rows again won't create duplicates.
Yes: REST endpoints for quotes, orders and tracking, plus signed webhooks. See the developer docs.
Drivers
Open the driver app in your browser, sign in with your phone, and upload your IC, licence, road tax, insurance and a vehicle photo. Our team reviews them.
80% of the fare excluding fees, plus 100% of priority and waiting fees.
Earnings are paid to your registered bank account on payout runs, once your balance is at least RM10.
Account & privacy
No. You log in with your phone number and a one-time 6-digit code.
English, Bahasa Malaysia and 中文. Switch anytime from the language menu.
To run your deliveries: addresses, contact details for the driver, and proof of delivery. See our draft privacy notice for details.
Still stuck?
Support channels below are placeholders until our support lines go live.
WhatsApp
+60 X-XXXX XXXX (placeholder)
Email
help@blink.example.my (placeholder)
In the app
Chat with your driver from the tracking screen while an order is active.